Overview
At NAVI RAGE, every customized product is manufactured exclusively according to the specifications provided by the customer. Due to the personalized nature of these products, all sales are considered final. By placing an order with NAVI RAGE, you acknowledge and agree that customized products are made specifically for you and therefore cannot be returned, exchanged, or refunded once production has commenced, except in circumstances where the product is received damaged, defective, or incorrect due to an error on our part.
Eligibility for Returns
Customized products are not eligible for return, exchange, or refund after production has begun. This includes products customized with names, logos, artwork, photographs, text, business branding, team designs, event graphics, or any other customer-supplied content.
Customers are responsible for ensuring that all information provided during the ordering process, including spelling, sizing, colours, uploaded artwork, and customization details, is accurate before completing their purchase. NAVI RAGE shall not be held responsible for errors resulting from incorrect information submitted by the customer.
Damaged or Incorrect Products
If you receive a product that is damaged during transit, contains a manufacturing defect, or differs from the customization details submitted with your order due to an error by NAVI RAGE, you must notify us within 48 hours of delivery.
To process your claim, we may request your order number together with clear photographs of the product, the packaging, and the issue being reported. Failure to provide sufficient evidence may result in the claim being declined.
Refunds
As all customized products are manufactured exclusively for individual customers, refunds are generally not available.
Refunds will only be considered where NAVI RAGE determines that the product contains a verified manufacturing defect, has been incorrectly produced, or where a suitable replacement cannot reasonably be provided. Approved refunds will be processed to the original payment method within a reasonable period following approval.
Exchanges & Replacements
Customized products are not eligible for exchange based on customer preference, including changes of mind, incorrect size selection, colour preference, or design approval after production has commenced.
Where a verified manufacturing defect or production error exists, NAVI RAGE may, at its sole discretion, repair, reproduce, or replace the affected product at no additional cost.
Order Cancellation
Orders may be cancelled only before production has commenced. Once printing, embroidery, engraving, customization, or any manufacturing process has begun, orders cannot be cancelled, modified, or refunded.
Colour & Design Variations
Customers acknowledge that slight variations in colour, print placement, fabric texture, and image appearance may occur due to monitor settings, lighting conditions, printing processes, and manufacturing tolerances. Such variations are considered normal and shall not constitute a defect or valid reason for refund or replacement.
Shipping
Delivery dates are estimates only and may vary due to courier delays, weather conditions, holidays, customs procedures, or other circumstances beyond our control. Shipping delays do not qualify customers for refunds, returns, or compensation.
Contact Us
For any questions regarding this Refund & Returns Policy or to report a damaged or defective product, please contact us at:
Email: navirage.in@gmail.com